Frequently Asked Questions

Do you support wordpress?

Yes, we do. With Softaculous integrated into our cPanel, you can install WordPress, Joomla, Drupal, OpenCart, PrestaShop and many other CMSs with a click. For more details and How to Install guide, please read the knowledgebase article below.

I have purchased 500 MB Micro/2 GB Basic plan but in disk uses in cPanel, it shows 625 MB/2.5 GB disk space. Why so?

We offer 125 MB/500 MB overage uses in Micro/Basic plan. In cPanel, it shows total space including that. 500 MB/2 GB will be free with Micro/Basic plan. If you use beyond that, within overage uses limit, you’ll be charged nominal overage uses charge. Click here to learn more about overage billing.

What is overage billing?

Normally, with other web hosting providers, your website will simply stop if you exhaust the allowed Web Space or Monthly Bandwidth limits. This won’t happen with The HostMe as your hosting partner. You may use up to 50% more of allowed monthly bandwidth and up to 25% more of allowed web space with us so that your website doesn’t stop abruptly. You’ll be charged nominally for the extra resource you use. For more detail on Overage Billing, Please read our following blog: Overage Billing

What is Subdomain Hosting

If you don’t have a domain and don’t want to purchase one, you may host your website on our subdomain. Les’s say your business name is xyz Pvt. Ltd. Then you can host your website on our subdomain xyz.thehostme.com. For details of subdomain hosting and how to purchase, please read the following blog: DON’T HAVE DOMAIN? NO ISSUE…HOST ON OUR SUBDOMAIN!

How to purchase web hosting from The HostMe

The procedure of purchasing web hosting from The HostMe is very easy. The step by step procedure has been explained in this video:

Will i receive 100% refund in case i cancel my subscription within 30 days?

Yes. With our hosting plans, if you aren’t satisfied completely and decide to cancel within 30 days of purchase, You will be refunded 100% of what you have paid.

Can i cancel my hosting subscription after 30 days?

Yes, you can cancel your subscriptions at any point of time even after 30 days. If you cancel after 30 days, our payment and cancelation policy will be applicable. To know more about cancelation procedure and refund amount, please read our Payment & Cancelation Policy.

I need to transfer my website from my old hosting provider to The HostMe. How to do?

After purchasing the hosting plan from us, rais a support ticket to our technical support department or send an email to support@thehostme.com with the subject as “Website Migration” they will contact you and assist you with the migration process.

Do you provide VPS hosting also?

Right now we don’t provide VPS hosting.

What PHP version do you use?

Server default PHP version is latest 7.2. We also have php7.0, and php5.6 installed on server.


For any further question or clearyfication, please contact us at hello@thehostme.com or chat with our customer support using live chat available on website.