General FSQs:

What’s the datacenter location?

The datacenter is located in Delhi-NCR, India.

What are the payment modes available?

The available payment modes to purchase our services are Credit Cards, Debit Cards, Internet Banking, and UPI.

What is Affiliate Program?

The affiliate program is a reward program.


Web Hosting/Reseller Hosting FAQs

Do you support wordpress?

Yes, we do. With Softaculous integrated into our cPanel, you can install WordPress, Joomla, Drupal, OpenCart, PrestaShop and many other CMSs with a click. For more details and How to Install guide, please read the knowledgebase article below.

What PHP version do you use?

We offer PHP7.4, 7.3, PHP 7.2, PHP 7.1, PHP 7.0 and PHP 5.6.

What will be the validity of the SSL?

The SSL will get generated for 3 months and will keep auto-renewing every 3 months for free. This practically means the SSL validity is unlimited as long as your website is with us.

Will i receive 100% refund in case i cancel my subscription within 15 days?

Yes. With our hosting plans, if you aren’t satisfied completely and decide to cancel within 15 days of purchase, You will be refunded 100% of what you have paid. This guaranty is not applicable to cPanel reseller hosting

Can i cancel my hosting subscription after 15 days?

Yes, you can cancel your subscriptions at any point of time even after 30 days. If you cancel after 30 days, our payment and cancelation policy will be applicable. To know more about cancelation procedure and refund amount, please read our Payment & Cancelation Policy.

I need to transfer my website from my old hosting provider to The HostMe. How to do?

After purchasing the hosting plan from us, rais a support ticket to our technical support department or send an email to support@thehostme.com with the subject as “Website Migration” they will contact you and assist you with the migration process.

What is Subdomain Hosting

If you don’t have a domain and don’t want to purchase one, you may host your website on our subdomain. Les’s say your business name is xyz Pvt. Ltd. Then you can host your website on our subdomain xyz.thehostme.com. For details of subdomain hosting and how to purchase, please read the following blog: DON’T HAVE DOMAIN? NO ISSUE…HOST ON OUR SUBDOMAIN!

What is Overselling Reseller Hosting?

In overselling plans only the actual data usage counts, not the package you have allocated. Let’s say you give a user a 2 GB package and the user actually is using only 500 MB, then the used space will be considered only 500 MB.

Will all of my users get free SSL?

Yes, you’ll get free SSL for all the websites/subdomains you create in your reseller panel.

How is DirectAdmin different than cPanel/WHM

DirectAdmin and cPanel, both are web hosting control panels. Both are the same product by 2 different companies. DirectAdmin offered all the features which cPanel offers. Just the name of the options, icons and the interface is different.


VPS FAQs

Do you offer Windows VPS?

Currently, we are offering Linux VPS only. We aren’t offering Windows VPS as of now.

How much time the VPS setup will take?

The VPS setup process is automated. Generally, it takes less than 5 minutes. You’ll get an email containing the VPS detail once it gets set up.

Which operating system i’ll get with the VPS

You can choose from CentOS, Ubuntu, Fedora, and Debian Linux.


For any further question or clearyfication, please contact us at support@thehostme.com or chat with our customer support using live chat available on website.